NEWS & EVENTS
 
Virtualisation v Private Cloud
As organisations consider which route to take they have to look closely at which is better to meet their business needs Full Story >
SaaS replacing Legacy Systems
Companies are not only buying into SaaS (Software as a Service) more than ever, they are also ripping out legacy on-premises applications and replacing them with SaaS, according to analyst firm Gartner. Full Story >


NewBase Managed Services
 
NewBase Service Engineers specialise in a broad range of IT services and management activities. We service clients across all verticals in the both the private and public sector.  Operating as an extended arm of your own team, a Managed Services relationship with NewBase will ensure your access to accredited professionals with the latest training in all facets of IT.
 
When organisations make an investment in their IT infrastructure, a NewBase Managed Service can assist to a) keep it running b) extend its capability c) manage a particular aspect of change; either staff, technology or both.
 
Typically our Managed Services arrangements can be categorised as follows:
 
Outsourcing:  NewBase provides all IT services in respect to your IT infrastructure; for example, where you choose not to employ your own fulltime IT personnel.
 
Co-Sourcing:  Your IT personnel and our own share the workload. You may take advantage of our service administration capability and tools for incident management and systems monitoring.
 
Assisted In-Sourcing:  NewBase takes responsibility for a particular subset of your IT infrastructure or level of support that may require specialist skills that you don’t possess, or choose not to acquire.
 
Benefits of Managed Services
The increased sense of security and confidence, coupled with an increased focus on long-term growth and operational efficiency, sets SMBs that use managed services apart from their peers. But managed services provides many more benefits.
Companies using or planning to use managed services find it:
  • Provides a more predictable cost structure
  • Increases reliability
  • Provides improved service
  • Is less expensive (especially when compared to in-house IT management)
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NewBase is accredited with the international ISO 20000:2005 standard for IT Services Management (AS/NZ - 062).

The methodologies incorporated within NewBase’s IT Services offerings, reflect the practices found in frameworks such as the Information Technology Infrastructure Library (ITIL) and the Microsoft Operations Framework (MOF).

NewBase’s clients benefit from the company’s ISO 20000 accreditation in many ways.  Below are some of the key positives of having a Service Provider with ISO 20000 accreditation.
  • Continual improvement in  the quality of IT service delivery efficiency
  • Reduces IT service costs and risk by implementing industry best practices
  • Implements integrated processes and solutions that align IT services and business strategy
  • Safeguards the integrity of the service by creating a formal and stable framework for projects, ensuring that new services or changes have undergone a formal review
  • Aids major organizational changes with the creation of a standard consistent approach
  • Instils proactive rather than reactive processes
  • Improves relationships between stakeholder organizations by better definition and clarity of responsibilities and goals
  • Cultivates a forward-looking culture with ownership and responsibility at all levels
  • Ensures key and senior members of the organization are engaged and informed through a communication and management system
Our Strategic IT management services allow for forward planning, achieving your business goals and making wise technology investments. Technology selection for your business is important with some being utility and some technology being leveraged across many areas of the business. The secret to saving money with IT is the reuse of technologies and platforms across as many projects of the business as possible.
 
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