services

Operational Management Services

NewBase's Operational Management Services provide our clients with ongoing support to more efficiently manage their I.T. infrastructure.  This service works in conjunction with your in-house I.T. personnel and provides:

• help desk servics
• resource provision
• end of month/quarter reporting
• checklists
• priority response
• policies and procedures
• account management
• strategic IT direction

We utilise the strategies and methodologies that we have developed over many years and across multiple sites to benefit your organisation. Your in-house IT personnel will benefit from knowledge sharing and having a backup resource and escalation point to assist them with challenges.  Your business will benefit from our highly skilled resources, our strategic view of technology, and the structure and monitoring that we can provide for your investment in information technology.  We will document your network environment and keep the documentation updated.

To discuss how your organisation could benefit from our Operational Management Services, contact NewBase on (07) 3216 0776 or email to info@newbase.com.au

Network Health Checks

Are you concerned about the state of your network?  Using our experience and skills NewBase can review and document your:

• Network design and configuration
• Hardware specifications for servers in use
• Server operating system (OS) version, service pack level
• Server applications, versions, service pack levels,
• Directory design
• Internet Access / security configuration (includes Firewall)
• Switch infrastructure configuration
• Data backup configuration/methodology
• Base level I.T. network diagram of existing network environment
• Base level documentation of current network environment
• Review existing network documentation including polices and procedures
• Identify list of recommended policies and procedures to be developed
• Provide documentation of any recommendations to rectify current issues not immediately resolvable or where improvement to configuration can be made to benefit performance or provide additional network stability.

We will provide a comprehensive report with risk assessment and recommendations.  To discuss how your organisation could benefit from a Network Health Check contact NewBase on (07) 3216 0776 or email to info@newbase.com.au

Virtualisation Capacity Assessments

For organisations that are unsure about the benefits that virtualisation will provide we recommend undergoing a Virtualisation Capacity Assessment . 

A Virtualisation Capacity Assessment will provide an understanding of how server consolidation would effect your environment and the many benefits it will provide.  

We will assess your current environment, performance, utilisation and provide an informative feedback report including a consolidated design plan based on your network requirements.

Intended for organisations who are:

• Planning future environment refresh projects
• Interested in server consolidation and the associated business benefits
• Interested in reducing the environmental footprint of their environments

In order to make the Virtualisation Capacity Assessment (VCA) seamless to your business and infrastructure, NewBase will provide a pre-configured locked down laptop device ready for connection to your network to enable the gathering of infrastructure performance metrics for the VCA.  No client hardware is required.

To organise a Virtualisation Capacity Assessment contact NewBase on (07) 3216 0776 or email to info@newbase.com.au

Network Infrastructure Services

Getting the right infrastructure in place sets the platform for all of your technology use. NewBase works with organisations to put the right platform in place, to give your business stability and flexibility on which to deliver your services.

Increasingly we find that high availability of a network and its data is essential and NewBase can assist in designing solutions that will enable this.  This includes:

• Virtualisation
• Server Consolidation
• Citrix / Terminal Services
• Email Archiving
• Switching and Routing
• Server Build and Deployment
• Active Directory
• Exchange and SQL
• Storage Area Networks SAN
• Remote Access
• Wide Area Networks
• WAN Optimisation

We offer Disaster Recovery and Advanced Clustering Solutions to protect your business information and your ability to continue in the event of disruption.

Email & File Archiving – Managing and Locating Your Business Information

So often we come across organisations who are struggling with the management of their growing data, especially email. The use of email is so important for most of us that users don’t want to let go of any of it, so they end up with out of control PST files and this places extra challenges on the IT personnel to preserve these files and make them locatable if required.

The time taken to try to manage this and the administrative overhead of trying to avoid Exchange server data stores reaching their limit can be easily overcome if organisations put in place a suitable solution for archiving and management of their email data.

The key questions in data management commonly are:

• How do I store this information?
• How do I manage this information?
• How do I find this information again when needed?
• How do I reduce both costs and risks in data management?

This is a challenge that we have worked with many organisations on, and the solution lies in putting in place an email data management system that not only stores the mail but is easily searchable to identify and retrieve mail from, without the users noticing any difference.

Simply backing up email servers doesn’t help in making recovery of specific emails easy, as this would require someone to go through backup tapes looking for missing information and doesn’t help with the optimisation of storage.

Storing information in an email system without adequate messaging management tools means that your organisation could face enormous financial and/or legal problems, if and when you are presented with a legal request or a government regulatory requirement to produce information.  Consider this:

• 80% of organisations consider access to their organisation’s email system to be important or extremely important in the context of business continuity and disaster recovery.
• Simple email backups do not meet the needs of managing information in an email system.
• More than 25% of all storage in the average organization is devoted to email.
• Some lawyers are now saying that the first thing that they ask for when taking action in a commercial case is copies of the emails relating to the disputed dealings. 

A good data management solution would index the email messages carried by the mail server, making them searchable at a later date. It also reduces the load on the storage by automatically migrating mailbox content from live storage to an archive when a set percentage of a user’s quota is reached. This can result in users never running into mailbox quotas while allowing IT to maintain or even reduce the size of these quotas. Backup windows can be shortened by reducing the amount of live storage on mail servers and transferring this to lower cost storage.

The end result is reduced backup times, quicker times for locating information, and not having to badger users about their mailbox sizes. That sounds positive all round.

If you need to find a solution to these challenges so that you can classify, retain and discover the content held within emails and file systems, while reducing the storage and management costs related to those systems then NewBase can assist.  Contact us on (07) 3216 0776 or email info@newbase.com.au

Security

As business becomes so reliant on I.T., the risk of information security breaches increases. Putting in place an effective layered security solution protects your valuable information assets while enabling you to provide more flexible ways to work with your customers and business partners. 

Security is all about trust, and NewBase customers trust us to provide the right security solutions and advice to protect their business information. NewBase doesn't just provide security products, we design and implement secure solutions based on our tried and tested methodologies. These include content filtering for email and web, virus protection, firewall, intrusion prevention, secure remote access, two factor authentication, security reviews and more.

To find out about 15 Common Mistakes in Web Security click here

Citrix / Thin Client Computing

Citrix is the leading solution for providing access to information securely, from any location and any device.  It allows better management of applications and extends the reach of your systems, giving staff greater access to the information that they need, regardless of location.  NewBase have worked with Citrix and Terminal Services technology since 1994 and we have developed methodologies and knowledge that ensure our customers get the most out of their deployment of Citrix.  We can provide secure remote access solutions, application performance monitoring and self service password reset solutions.

Software License Management Services

Managing your software licenses can be time consuming and difficult, especially when additional licenses have been procured over time so the renewal dates aren't synchronised.  NewBase can assist by managing your licenses so that you can easily assess when renewals are due, and if licensing details are required for audit purposes they are to hand. 

Check out the latest on some of the technologies we work with at NewBase Updates

To discuss how your organisation could benefit from any of these offerings, contact NewBase on (07) 3216 0776 or email to info@newbase.com.au

To obtain Informative Reports on relevant technologies and how they can help you overcome business challenges take a look at some of the reports we have available in PDF format here.

NewBase are based in Brisbane, Queensland, but provide services throughout Australia.

Citrix Consulting, Disaster Recovery, Microsoft networking, Email Archiving, Firewall, Intrusion Prevention, Optimisation, Clustering, Support Agreements, Storage Area Networks SAN, Thin Client Computing, Content Filtering, Small Business Server, Exchange, SQL Server, Blade Servers, Virtualisation, Secure Remote Access.