NEWBASE ASSIST
END USER SUPPORT

NewBase End User Support | Maintain end user productivity for a fixed monthly cost

Increase user productivity and improve operational efficiency with NewBase End User Support. We provide a single point of contact for handling and resolving all your end user support needs with effective reporting for internal training opportunities. With access to our ‘fixed-on-first’ service your end user productivity is assured.

Our structured Assist service is equipped with a combination of contemporary work methods, off the shelf applications and custom-written programs, meaning we can adapt the way we work to suit your needs.

UNIQUE ASPECTS OF END USER SUPPORT

NewBase End User Support helps to create a positive IT culture that empowers users. End user computing is moving from the cubicle-bound company controlled desktop to a dynamic, anytime, anywhere, accessible workspace available through any of the end-user devices.

NewBase provides a single point of contact and support while providing you with following benefits.  

NEWBASE END USER SUPPORT BeNEFITS

  • Productivity – Facilitate easy and timely access to support your users to remain productive.  
  • Flexibility – Support the unique needs of your organisation with flexible, customisable support options.  
  • Reduce Risk – Mitigate business financial risk by sourcing services from a contemporary service provider.  
  • Skills – Remove the burden on your staff of maintaining technical skillsets for your increasingly diverse technology portfolio.  
  • SLA’s – Obtain the service level assurance you need with performance objectives customised to meet your business priorities.  
  • Predictable Costs – Achieve predictable operating costs with a fixed agreement. 
NewBase End User Jigsaw

WHAT'S INCLUDED

NewBase End User Support is a flexible service, with the ability to add or remove users monthly, to suit evolving businesses. NewBase End User Support will complement your existing NewBase Assist and Platform Support services with the following inclusions.

CLIENT TESTIMONIAL

“As a small not for profit we were anxious about transitioning to Microsoft 365 and having all our data stored ‘in the cloud’ but the team at NewBase supported us through what ended up being a seamless transition. Not only have we realised efficiencies in our business, we have found a business partner for all our IT solutions as we continue to grow.”

To learn more about our additional support services please see our Asists page and Platform Support page. – Do we want this section?

DROP US A LINE

Please don’t hesitate to contact us at any time to discuss our services further.

We’d love to hear from you.