NEWBASE ASSIST
SERVICE DESK

NEWBASE ASSIST | IT SUPPORT SERVICES

By subscribing to NewBase Assist, you choose the level of support and services your business needs.  We have customisable packages to suit organisations from small businesses to large enterprises.

Technology is evolving at a tremendous pace, which in turn is leading to increased user expectations and workplace demands. No in-house IT team can specialise in all aspects of the ever-changing IT landscape, increased demands create a constant backlog of user requests and delays in delivering new projects. Furthermore, not many businesses can afford to engage these staff beyond typical work hours, or have the resources to cover their internal staff when they take leave.

Our structured Assist service is equipped with a combination of contemporary work methods, off the shelf applications and custom-written programs, meaning we can adapt the way we work  to suit your needs.

Service Desk | Technical Account Management | Service Level Agreements | Monitoring | Patching | End User Support | Vendor Management

UNIQUE ASPECTS OF NEWBASE ASSIST

NewBase Assist provides a framework of services that enhance the capabilities of your IT team. We help lower IT operating expenses through increased efficiency, reduced risk and technical scalability.

NEWBASE ASSIST INCLUDES

  • Strategy – Access our experience in digital migration and modern workplace planning.
  • Skills – Industry certified engineers become an extension of your team.
  • Visibility – Continuous monitoring of your systems with client visibility dashboard.
  • Incident Management – Users have assured response times and resolution of incidents.
  • Service Desk – Relieve stress on your IT team by taking calls directly from your end users.
  • Vendor Management – Liaise with vendors on your behalf to seek the desired result.
NewBase Assist Jigsaw

WHICH VERSION IS RIGHT FOR ME?

Compare the different levels of NewBase Assist, download the brochure for further information or contact us to work out the right level of support for your business.

CLIENT TESTIMONIAL

“As a small not for profit we were anxious about transitioning to Microsoft 365 and having all our data stored ‘in the cloud’ but the team at NewBase supported us through what ended up being a seamless transition. Not only have we realised efficiencies in our business, we have found a business partner for all our IT solutions as we continue to grow.”

To learn more about our additional support services please see our Endpoint Management page and End User Support page.

DROP US A LINE

Please don’t hesitate to contact us at any time to discuss our services further.

We’d love to hear from you.